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Happiness Guarantee

We know you'll love your new Pandas, so join hundreds of customers wearing them with pride! If for any reason you are not completely satisfied with your order just contact us -- we'll make your return or exchange easy. And if you haven't ordered yet, we're also happy to help point you in the right direction if you need a recommendation on which pair is best for you.

Returns/Exchanges

Items purchased directly from Panda's online shop and official retailers are eligible for returns within 60 days from the date of purchase. Proof of purchase and original packaging are required for eligibility. Returned items must be in new condition with no signs of use and be received within 60 days from the date of purchase. Customers are responsible for the cost of shipping the sunglasses back for a refund or exchange. For international exchanges, customers are also responsible for the shipping cost of the replacement sunglasses.

To start a return or exchange simply email zookeeper@wearpanda.com and provide your Order #.

Warranty

Pandas are handcrafted with extreme attention to detail using the highest quality bamboo. Panda provides a lifetime warranty on products against manufacturing defects in materials and workmanship. Panda does not cover breaks and cracks from misuse or alteration (e.g. lens replacement), but in most cases customers are eligible for a discount. If you have any questions please email zookeeper@wearpanda.com.